Terms and Conditions of K9 Academy Online

1. Warranty

Products sold and distributed by Fortress K9 and/or K9 Academy Online (a DBA of Fortress K9 Kennels, LLC and referred to as Fortress K9 for the remainder of this agreement), are done so in the hope that they will be useful, but WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.

Inasmuch as WordPress and website hosting functions correctly, K9 Academy Online is guaranteed to function. We do not assume responsibility and will not be held responsible for any conflicts or compatibility issues that may occur due to third-party software. We assume no responsibility for any data loss as a result of installing or using AffiliateWP or any other third party software. Should conflicts occur with third-party software, we may provide support at our discretion. Additionally, we are not liable and will not be held responsible for any personal loss, site damage, site errors, theft, fraud, loss of profits or revenue, loss of business or opportunities, or loss of customers or clients as a result of installing or using any products we offer and/or sell.

Because the number and variety of dogs and products is vast and wide, we do not guarantee that the training or products will function with all dogs and/or handlers of any kind. It is the responsibility of dog owner/handler to ensure that they are able and capable of performing any and all tasks and that their dog is safe and stable to perform the training or use the products. Purchaser agrees to hold harmless and indemnify Fortress K9, K9 Academy Online, Fortress K9 Kennels, LLC and any and all affiliates or persons or businesses associated with any of the above listed in the event any harm comes from the use of training and/or products.

2. Support

Fortress K9, sells and distributes K9 Academy Online and other products “as is” and with no implied meaning that they will function exactly as you would like, or that they will be compatible with all third-party components and plugins.

Support for plugins sold and distributed by Fortress K9, is only available for those who have an active, paid subscription.

Support and updates are granted for one year or one month after the original purchase based on the subscription you have purchased. After the active time is completed, the purchaser must renew their license in order to continue receiving support and updates for the items purchased. For purchases that include an automatically renewing subscription, support will be provided for as long as the subscription remains active.

Support and updates for Fortress K9 products are provided as long as K9 Academy Online is actively in development. Should any one of the following occur, Fortress K9, will no longer be responsible for providing support for K9 Academy Online:

  • K9 Academy Online is no longer actively developed as a viable product under Fortress K9.
  • K9 Academy Online or the parent company is purchased or bought out by another company.
  • WordPress or foundational platform is no longer actively developed.

Whilst we attempt to provide the best support possible for our products, we do not guarantee that any particular support query can, or will be answered to the extent, or within a timeframe that the inquirer is completely satisfied.

3. Subscriptions & Automatic Renewal

K9 Academy Online is sold as an automatically recurring subscription that renews each year or month, depending on product purchased on the anniversary of the purchase date. 

This subscription will automatically renew at the end of the term unless the purchaser cancels their subscription prior to the automatic renewal date. The license renewal will continue and remain valid for each term unless the purchaser cancels their subscription prior to the renewal date.

The renewal price will be the full plugin price as published at the time of initial purchase, exclusive of any discounts.

No refunds will be given for automatic renewal payments. It is the responsibility of the purchaser to cancel unwanted subscriptions.

4. License Usage

Fortress K9 grants each customer a non-transferable license to use the software for internal use, and as defined by the terms set in the customer’s chosen training package.

The customer/license-holder may not sell, share or allow access the originally-purchased license key, training information, techniques or knowledge provided by Fortress K9, to others for commercial benefit or any other reason. Additionally, the customer may not sublicense, to any person or entity, any rights to distribute the software or license key. Fortress K9 will only provide support services to the original customer/license-holder with a legitimate subscription, and consider any other uses of this license key for support queries as fraudulent.

In the event purchaser violates the above paragraph, they will liable for reparations to Fortress K9 for any and all loss of revenue due to their actions, with a minimum of $500 per incident.

5. Automatic Updates

Automatic updates are available to license holders who have an active and valid subscription. Automatic updates are available for K9 Academy. Automatic updates are available as long as the subscription purchase is valid and active.

6. Plugin Delivery

After we have processed your payment successfully, you will receive an email with your order number and other purchase information. Your license key is available in your account area along with your plugin downloads. You can access the training by logging into the account created for you when purchasing the plugin and clicking on the appropriate link.

Should you not receive an email containing your information, you can contact us through support@k9academyonline.com to request your purchase information.

Access to purchased training will be granted so long as your subscription is valid. If a subscription expires, download access to the associated files will be discontinued until such time as the subscription is renewed.

7. Ownership

All intellectual property and training are property of Fortress K9. Claiming any type of intellectual or exclusive ownership rights of our products is strictly prohibited. Purchaser agrees to indemnify Fortress K9 for any unauthorized use of the knowledge learned or used from this training.

Our plugins are provided “as is” without warranty of any kind, expressed or implied. We shall not be liable for any damages, including but not limited to, direct, indirect, special, incidental or consequential damages or losses that occur due to the use or inability to use our plugins.

8. Website & Plugin Content

All content found on this site and throughout the plugin including images, documentation, support queries and any other information is property of Fortress K9 and may not be redistributed without permission or consent. The purchaser may not sell, share or allow access the originally-purchased, training information, techniques or knowledge provided by Fortress K9, to others for commercial benefit or any other reason. 

In the event purchaser violates the above paragraph, they will liable for reparations to Fortress K9 for any and all loss of revenue due to their actions, with a minimum of $500 per incident.

9. Price Changes

Fortress K9 reserves the right to modify, change, cancel or upgrade a plugin subscription and/or license key without prior notice or consent. Prices of all products are subject to change without prior notice or consent.

10. Refund Policy

We firmly believe in and stand behind our product 100%, but we understand that it cannot work perfectly for everyone all of the time. If you are unhappy with your purchase, or you have an issue that we are unable to resolve that makes the system unusable, we will be happy to consider offering a refund. We may ask questions pertaining to the nature of your refund request.

Refunds will be offered at our sole discretion and must meet all of the following conditions fully:

  • You are within the first 30 days of the original purchase of the product.
  • Your issue(s) comes from not being able to access the product properly or get the product to perform its basic functions.
  • You have attempted to resolve your issue(s) with our support team.
  • No refunds will be granted after the first 30 days of the original purchase date.
  • No refunds will be granted on renewal payment.
  • Issues caused by 3rd party plugins, themes or other software will not provide grounds for a refund.

By purchasing products(s) from our site, you agree to this refund policy and relinquish any rights to subject it to any questions, judgment or legal actions. We cannot cover any differences in exchange rates between the time you purchased and the time you are refunded.

11. Email

Fortress K9, may occasionally send you emails related to the purchase of product(s) from our company. We may also send you occasional email newsletters relating to Fortress K9 updates, promotions, Fortress K9 add-ons and the like. We will never sell or release your email to any third party vendors. You may opt out of these emails at any time without penalty.

12. License Agreement

By purchasing our product(s), you indicate and consent that you have read and agree to the Terms & Conditions listed and detailed on this page. We reserve the right to change or modify the current Terms and Conditions without prior notice or consent.

13. Severability

If any part of this agreement is declared unenforceable or invalid, all remaining clauses in this agreement shall remain binding on the customer.